Before you book

Do you charge extra for debit or credit card payments?

No, we don’t. There is no additional charge for paying by debit or credit card.

Will anyone else be travelling in the vehicle I book?

No, we only offer private transfers, so the price you pay reserves the vehicle exclusively for your group.

My company requires an invoice, can you supply one?

Yes, we can provide you with an invoice if required. Please contact us via e-mail or phone after making your booking to request an invoice.

What luggage entitlement will I have?

Our prices include one bag or suitcase per passenger seat (based on a maximum combined size of 158cm, length + width + height) per item. All luggage must be declared when the booking is being made. Smaller items that fit in the passenger footwell (e.g. a laptopcase, handbag or small shoulder bag) do not need to be declared. The passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage. Extra luggage as well as bulky items could be charged. Contact SKOPJETAXI.COM.MK by e-mail or phone for more details.

What vehicle-categories do you offer and what are the differences?

Sedan (1-3) Transfer service carried out by regular taxi cars (sedan). The vehicles can usually be recognised as taxis. Each car can carry a maximum of three persons and suitcases. Exclusive (1-3) For travellers who appreciate convenience and efficiency at an affordable price. Well-equipped sedans are used, such as the Mercedes E-Class, Peugeot 508 and Skoda Octavia. Special requests, such as child seats, are subject to availability and can be booked at request. Should you require additional care, please inform us at the time of your booking. Toll roads, parking and any other fees are included in the transfer price.

Which payment methods are available?

You can pay with credit card (Visa, MasterCard, Diners) as well as in cash.

How can I contact SKOPJETAXI.COM.MK ?

You can contact us by email or phone, our full details are available on our contact page. If your enquiry is urgent, please call us for the quickest response.

There will be children in my group. Can you supply child seats?

For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 2 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be instances when such seats are unable to be provided. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.

When should I book?

Although you may book your transfer(s) online up to 10 hours before your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our Customer Service Center if you need a transfer within 6 hours.

After you book

Where will I meet the driver when I arrive?

Your booking is completed you will receive a confirmation email explaining where to meet your driver, along with other useful information including our Contact Center numbers.

My payment confirmation and/or booking voucher haven’t arrived by email. What should I do?

In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email or call our Contact Center.

How can I change my reservation?

You can change your reservation by emailing or calling us by phone. The change will have to be approved. After that you will receive a new reservation confirmation email and/or a call confirming the change. If the change request arrives a short time before the ride, there is a chance the provider will not see it in time.

What happens if I can’t locate my driver?

If you have any trouble locating your driver, please contact the driver directly at the telephone number from the confirmation e-mail. If you are not able to reach him, just call our Contact Center numbersand we will immediately assist you.

What happens if my flight is delayed?

When your flight is delayed or cancelled, please call your Driver. Should you choose not to call the Driver, he might leave the pickup point and you risk not getting your transfer.

My flight has changed. Can I reschedule my transfer?

In most cases we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.

What do I need to do if the vehicle I booked doesn’t show up at my pickup location?

If the vehicle or driver you reserved is not at the location mentioned in your e-mail, please first contact the Driver. The number can be found in the confirmation e-mail. In the unlikely event that the Driver does not answer your call, you can call our Contact Center number. Please be patient and allow the driver at minimum 20 minutes to arrive. Before leaving the pickup point, you need to let us know. We will try to resolve your problem as soon as possible by contacting the Driver. If that is not possible, we will try to find and book alternative transportation for you. Please note, if you have a problem, always call us so we can look for a solution and you cannot solve it with the Driver, please let us know. If you call us later or send us an email after the event, we won’t be able to assist you anymore. Complaints must always be reported within 14 days, otherwise it can not be processed anymore.

During your trip

What do I need to do if the vehicle I booked doesn’t show up at my pickup location?

If the vehicle or driver you reserved is not at the location mentioned in your e-mail, please first contact the Driver. The number can be found in the confirmation e-mail. In the unlikely event that the Driver does not answer your call, you can call our Contact Center number. Please be patient and allow the driver at minimum 20 minutes to arrive. Before leaving the pickup point, you need to let us know. We will try to resolve your problem as soon as possible by contacting the Driver. If that is not possible, we will try to find and book alternative transportation for you. Please note, if you have a problem, always call us so we can look for a solution and you cannot solve it with the Driver, please let us know. If you call us later or send us an email after the event, we won’t be able to assist you anymore. Complaints must always be reported within 14 days, otherwise it can not be processed anymore.

What should I do if my luggage appears to be lost upon arrival and I will be late for my transfer as a consequence?

If your luggage is lost, please contact the driver directly at the telephone number on top of your voucher and inform him what happened. Depending on how much time is needed to report that you luggage was lost, the driver can either wait for you, or you can cancel the ride. The driver will then tell you whether additional waiting costs will be charged. If so, this will be charged by the driver directly. Should you decide to cancel the ride instead of asking the driver to wait, the full fare will still be due and cannot be refunded. If you are unable to reach the driver, please contact our Contact Center.

After your trip

I left an item of luggage on the vehicle. How do I get it back?

First, please contact the driver directly at the telephone number on your voucher and inform him what happened. We will do everything we can to repatriate your lost luggage to you, either to your place of residence, or to your home address. Please note that any fees incurred will have to be paid before the luggage is sent back to you by courier.

Who should I contact, if I have comments or suggestions to make?

We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. You can also email us with your comments: info@skopjetaxi.com.mk